PriorAuth Buddy

Features

Privacy Policy

Effective Date: January 2026

PriorAuth Buddy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

• Account Information: Email address and basic profile information when you create an account
• Case Details: Information you provide about your prior authorization cases to generate appeal letters and track progress
• Usage Data: App usage patterns to improve the service

How We Use Your Information

• To provide and improve the app's features
• To generate AI-powered appeal letters based on your case details
• To send important updates about your cases (if you opt in)

Data Protection

• We do not sell your data to third parties
• Your data is encrypted in transit and at rest
• We use industry-standard security practices

HIPAA Notice

PriorAuth Buddy is a patient-facing tool designed to help individuals manage their own healthcare appeals. We are not a covered entity under HIPAA. However, we take data protection seriously and implement security measures to protect your information.

Data Deletion

You can request deletion of your account and associated data at any time by emailing support@priorauthbuddy.app.

Terms of Service

Effective Date: January 2026

Last Updated: January 2026

1. Important Disclaimers

Not Legal Advice: PriorAuth Buddy provides informational support only. The app does not provide legal advice, and none of the content should be construed as legal counsel. For legal advice specific to your situation, please consult a qualified attorney.

Not Medical Advice: PriorAuth Buddy is not a medical device and does not provide medical advice. Always consult with your healthcare provider regarding treatment decisions.

2. AI-Generated Content

The app uses artificial intelligence to generate appeal letters and suggestions. These AI-generated outputs are:

• Provided as suggestions and templates only
• Should be reviewed and customized before use
• May contain errors or inaccuracies
• Do not guarantee any specific outcome

You are solely responsible for reviewing, editing, and submitting any content generated by the app.

3. No Guarantee of Outcomes

Using PriorAuth Buddy does not guarantee that your prior authorization will be approved. Appeal outcomes depend on many factors including your specific case, insurance policy terms, and applicable laws.

4. User Responsibilities

• You agree to use the app only for lawful purposes
• You are responsible for the accuracy of information you enter
• You will not use the app to submit false or fraudulent claims

5. No Warranties — "As Is" Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Merchantability, fitness for a particular purpose, or non-infringement
• That the app will be uninterrupted, timely, secure, or error-free
• That AI-generated content will be accurate, complete, or suitable for your specific situation
• That any errors will be corrected

YOU USE THE APP AT YOUR OWN RISK. We make no representations about the suitability, reliability, or accuracy of the app's content for your specific circumstances.

6. Limitation of Liability & Damages Cap

To the fullest extent permitted by law:

• PriorAuth Buddy and Forge Partners Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from your use of the app shall not exceed the greater of: (a) the amount you paid to use the app in the 12 months preceding the claim, or (b) $100 CAD
• This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise)

7. Mandatory Arbitration & Class Action Waiver

Binding Arbitration: Any dispute arising from these Terms or your use of the app shall be resolved through binding arbitration administered by the Canadian Arbitration Association, conducted in Toronto, Ontario, in accordance with its Commercial Arbitration Rules.

Class Action Waiver: You agree to resolve disputes on an individual basis. You waive any right to participate in class actions, collective proceedings, or representative actions. No arbitration or proceeding may be consolidated with any other without our prior written consent.

Small Claims Exception: Either party may seek relief in small claims court for disputes within its jurisdiction.

8. No Attorney-Client Relationship

Use of PriorAuth Buddy does not create an attorney-client relationship between you and Forge Partners Inc., its employees, contractors, or affiliates. Communication with our support team is not privileged or confidential in a legal sense.

9. Age Restriction

The app is intended for users aged 18 and older. By using the app, you represent that you are at least 18 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at support@priorauthbuddy.app.

10. Indemnification

You agree to indemnify, defend, and hold harmless Forge Partners Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the app; (b) any content you submit or transmit; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

11. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.